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Privacy Policy

Massage Heaven and Bodywork – Privacy Policy

Last Updated: August 13, 2025

Massage Heaven and Bodywork (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, and share your information when you visit our website massageheavenbodywork.com or participate in our SMS messaging services.

1. Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Your name, phone number, email address, and appointment details when you book a service or sign up for SMS notifications.

  • Messaging Data: If you opt into our messaging services, we may collect message content and interaction data (e.g., reply keywords like STOP or HELP, timestamps).

2. How We Use Your Information

We use your information for the following purposes:

  • To confirm and remind you of appointments.

  • To communicate updates or offers, if you’ve opted in.

  • To respond to your customer service inquiries (e.g., responding to HELP messages).

  • To improve our communication and service quality.

We do not share, sell, rent, or disclose your mobile information to third parties or affiliates for their marketing purposes. Your information may be shared with trusted third-party service providers only to assist us in delivering our services (e.g., SMS platforms or booking tools), and only under strict confidentiality.

3. Consent & Opt-In Requirements (A2P/10DLC Compliance)

To comply with A2P/10DLC carrier regulations:

  • At the point of SMS opt-in (e.g., when booking an appointment or filling out a form), you will be shown a clear, unchecked opt-in checkbox with language such as:

    “I consent to receive SMS messages from Massage Heaven and Bodywork (e.g., appointment reminders). Message frequency varies. Message & data rates may apply. Text HELP for help. Reply STOP to unsubscribe.”

  • This checkbox is not pre-checked and is distinct from any other terms or consent checkboxes.

  • In some cases, you may receive a double opt-in confirmation message, such as:

    “You requested to receive messages from Massage Heaven and Bodywork. Reply YES to confirm. Msg & data rates may apply.”

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying with one of the following keywords: STOP, UNSUBSCRIBE, QUIT, END, or CANCEL.

Once opted out, you will no longer receive further messages unless you opt in again. For help or support, reply with HELP or contact us using the information below.

5. How We Share & Protect Your Data

  • We do not sell or share your mobile data for marketing purposes.

  • We may share your data with subcontractors or third-party vendors (e.g., SMS gateways or booking systems) who help us deliver our services. These partners are contractually obligated to keep your data secure and confidential.

  • We employ standard security measures including encrypted transmission and access control to safeguard your information.

6. Policy Updates

We may update this Privacy Policy to reflect changes in legal, technical, or operational requirements. Updates will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated to you directly via email or SMS (if applicable).

7. Your Rights & Contact Information

You may contact us to:

  • Request access to or correction of your information.

  • Request deletion of your information.

  • Ask any questions regarding this Privacy Policy or our practices.

Contact Information
Massage Heaven and Bodywork
297 W Auto Mall Dr Ste 203
St. George, UT 84770
Email: ying@massageheavenbodywork.com
Phone: (435) 772‑4248 or (435) 727‑2320

8. Accessibility and Placement

This Privacy Policy is available at all times via the footer of our website and on any form used to capture your mobile number for SMS messaging. A separate SMS Terms & Conditions document will be made available outlining message types, frequency, costs, opt-out and HELP instructions for transparency and compliance.

9. Summary of A2P/10DLC Compliance Highlights

  • Clear and separate SMS opt-in, not bundled with other consents.

  • No pre-checked boxes.

  • Message frequency, opt-out instructions, and rate disclosures are provided.

  • Privacy Policy prohibits sharing mobile info for third-party marketing.

  • Support and STOP functionality enabled at all times.

  • Policy and SMS Terms are linked and publicly accessible.